Refund/Exchanges Policy

DEFINITION

• “Website” shall refer to the website at www.mypetani.com.my 
• “We” or “Our” shall refer to the owner of the Website
• “You” shall refer to the customer or user of the Website

By utilizing the Website, you acknowledge your agreement to abide by these Terms and Conditions.

REFUND/ EXCHANGE POLICY 

Damages and issues 

Kindly inspect your order upon receipt and promptly get in touch with us if you encounter a defective, damaged, or incorrect item. This allows us to assess the issue and work towards a satisfactory resolution. We may request photos or videos of the damaged item as evidence to facilitate the processing of your claim.

Please contact our customer care team without delay at +6012-8980801 or email us at info@mypetani.org, mentioning your Order ID. Our Customer Support will be pleased to provide further assistance.

Cancellation policy 

Once an order is purchased or prepared and is in the delivery process, we regretfully cannot accommodate cancellations. We are also unable to issue refunds if a customer wishes to cancel due to changes in location, dates, etc.